Hello Maria, thank you for taking the time to share your feedback. We’re sorry to hear that the table warmer did not meet your expectations. We would like to clarify that our table warmers are designed to become hand-warm, not hot. This is an intentional safety feature, to ensure client comfort and to prevent overheating during treatments. For optimal use, we recommend using the table warmer together with a fitted sheet and an additional blanket or cover. This helps retain the warmth and creates a comfortable, evenly warmed surface. Without these layers, the warmth can feel more subtle, especially in cooler rooms. We also tried to explain this by phone, as these usage tips usually resolve the issue in practice. Unfortunately, we were not able to fully go through our explanation at that moment, which is of course regrettable. Our customer service team is always happy to assist, explain product usage in detail, and look for a suitable solution together :)!